Return & Refund Policy

Scope and Intent
This Return and Refund Policy applies to all purchases made through the Mystic Modesty website.

   

Return Window
Customers in the UK have the right to cancel their purchase and return the product within 14 days of receipt without providing any reason.

 

Return Instructions

  1. Return Notification: To initiate a return, contact our customer service at info@mysticmodesty.com with your order number and a detailed reason for the return.
  2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions. 

 

Packaging and Shipping 

  1. Safely pack the item in the original packaging with all labels and tags still attached.
  2. Include the your name and order number on the package. 

  3. Send the package using any carrier of your choice to our Returns-Collection-Point provided in the emailed instructions. 
    Important: this is NOT the address stated in our contact details. So please make sure to follow the full return instructions provided via email before dispatching any return shipments.

 

Return Costs
Customers are responsible for return shipping costs and customs clearance costs (if applicable) unless the item is damaged or defective. In such cases, Mystic Modesty will cover the return shipping costs.

 

Specific Return and Refund Conditions

- Returns Due to Change of Mind: If you change your mind after purchase, you can return the product within 14 days, provided it is unused, undamaged, and in the original packaging. Please note that customers are still responsible for return shipping costs and customs clearance costs.

- Defective Goods: If you receive a defective product, contact our customer service within 48 hours of receipt for instructions. Mystic Modesty will cover the return shipping costs and provide a replacement product or a refund.

- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt. We will assess the situation and cover the return costs if necessary.

- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.

- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.

- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.

 

 

Policy for Sale Items

ITEMS PURCHASED ON SALE ARE FINAL SALE AND CANNOT BE RETURNED OR EXCHANGED.

Sale items are sold “as is,” and we are unable to accommodate returns for reasons such as change of mind or sizing issues.

 

Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full refund.

 

Policy for Non-Damaged Goods
If you change your mind, you can return the undamaged and unused product within 14 days. Ensure it is in the original packaging.

 

Timelines
- Return Window: Returns must be reported and shipped back within 14 days of receiving the product.

- Return Processing: After receiving and inspecting the returned item, we will process the refund within 14 days. You will receive a confirmation email.

- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.

- Refund Period: After the return is approved, it takes up to 14 days to process the refund to the original payment method.

- Refund Methods: Refunds are made to the original payment method used at the time of purchase.

 

Exceptions to the Return Policy
The following products cannot be returned:

- Custom or personalised items

- Hygiene products (e.g., socks, underwear) unless unopened and unused

- Items purchased at Sale 

 

Legal Rights
This policy does not affect any applicable legal rights.

 

Questions?
Visit our FAQ page or contact our customer service

 

CONTACT INFROMATION

Company name & Chamber Of Commerce: 
Mystic Modesty, 87069369

Phone: +31685032458

Email: info@mysticmodesty.com

Address:
Veldhuizenstraat 39
1106DG Amsterdam
Netherlands

Customer service hours:
Monday - Sunday 8:00 / 17:00 

QUICK LINKS

 

Last updated: 5 October 2024