Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently only ship within the United Kingdom.
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within United Kingdom: Free shipping on all orders.
- No Hidden Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Last Order Time: 6:00 PM (GMT+01:00) Central European Standard Time (Amsterdam).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-12 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We use the best courier to ensure your package arrives safely and on time.
- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimise our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After placing your order, you will receive a tracking number that allows you to track the status of your order in real-time.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
MISSING ITEMS PROCEDURE
- Reporting Missing Items: Contact our customer service within 7 days of receiving your package via info@mysticmodesty.com
- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Mystic Modesty will cover the return shipping costs.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund: After the return is approved, it takes up to 14 days to process the refund to the original payment method.
How can I contact customer service?
Send us an email at info@mysticmodesty.com. We will always try to reply within 48 hours. Don't forget to include your order number if you have a question about your order!
CONTACT INFROMATION
Company name & Chamber Of Commerce:
Mystic Modesty, 87069369
Phone: +31 6 87683669
Email: info@mysticmodesty.com
Address:
Terletstraat 37
1107 RJ Amsterdam
Netherlands
Opening Hours:
Monday - Friday 8:00 / 17:00
Saturday - Sunday 10:00 / 16:00
QUICK LINKS
Last updated: 12 September 2024